What personal information do we collect from the people who visit our blog, website or app?
When ordering or registering on our site, users may be asked to enter their name, email address, phone number, credit card information or other details to help them with their experience.
When do we collect information?
We collect information from users when they register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a Support Ticket or enter information on our site.
How do we use users’ information?
We collect information from the user when the user registers, makes a purchase, signs up for our newsletter, responds to a survey or marketing communication, surfs the website, or uses certain other site features. We may use that information in the following ways:
- To allow us to better service the user in responding to the user’s customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process the user’s transactions.
- To ask for ratings and reviews of services or products.
- To follow up with the user after correspondence (live chat, email or phone inquiries).
How do we protect the user’s information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make users’ visits to our site as safe as possible.
We use regular Malware Scanning.
Users’ personal information is contained behind secured networks and is accessible only by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information that users supply is encrypted via Secure Socket Layer (SSL) technology.
To maintain the safety of users’ personal information, we implement a variety of security measures when a user places an order or enters, submits, or accesses their information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use “cookies”?
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
Users can choose to have their computer warn them each time a cookie is being sent, or they can choose to turn off all cookies in their browser settings. Since every browser is a little different, each browser’s Help Menu includes instructions on the correct way to modify cookies. Turning off cookies can affect the functionality of some of the features that make the site experience more efficient.
We do not sell, trade, or otherwise transfer to outside parties any Personally Identifiable Information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites maintain separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of any linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about those sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
Along with third-party vendors such as Google, we use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to them using the Google Ad Settings page. Alternatively, users can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
In accordance with CalOPPA, we agree to the following:
Users can visit our site anonymously.
Users can change their personal information:
- By emailing us;
- By logging in to their account;
- By chatting with us; or
- By sending us a support ticket
How does our site handle Do Not Track (DNT) signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
Does our site allow third-party behavioral tracking?
No, we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
In order to be in line with U.S. Fair Information Practices, we will take the following responsive action within 7 business days if a data breach occurs:
We will notify the users via email
We will notify the users via a phone call
We will notify the users via in-site notification
We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect users’ email addresses in order to:
- Send information and respond to inquiries and/or other requests or questions.
- Process orders and send information and updates pertaining to orders.
- Send users additional information related to a product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN-SPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time a user would like to unsubscribe from receiving future emails, the user can contact us and we will promptly remove the user from ALL correspondence.
Last updated: January 29, 2019