Website Maintenance
for Business Owners

Frequently Asked Questions

• What is the 24-hour guarantee and how does it work?

  For projects that are two to six hours of work or less we are willing to guarantee a 24-hour turnaround if you need it. To keep things simple we only offer the 24-hour guarantee on holiday weekends. 

  To clarify, we will not charge the weekend/holiday rate on top of the 24-hour guaratee rate.

• Are backups conducted before or after running updates?

  We only run backups before running updates. However, if you would like us to also run a backup after every round of updates we are happy to do that too. 

• What does a maintenance report consist of and when do you send them?

  Maintenance reports include information about upcoming updates that will affect, enhancements that could be made to improve your websites performance, and information about unsupported themes/plugins. We guarantee at least one maintenance report per month. 

• What is the difference between a basic website and an advance website?

  Basic websites do not include e-commerce, e-learning, or any other advanced coding. 

• Do you offer custom packages for clients who fall outside of the complete and maximum packages?

  Yes, please contact us to discuss a custom maintenance package if your needs fall outside of the packages offered.